Charter of Patient Rights and Responsibilities

Tokyo Metropolitan Ebara Hospital operated by Tokyo Metropolitan Hospital Organization takes proactive actions to collaborate with local medical institutions, for example, by accepting referrals from other hospitals and clinics. We practice patient-centered medical care by ensuring informed consent in providing care, making referrals to other hospitals better suited for each patient’s medical condition, and disclosing clinical information. This is because we believe that medical care is the process of overcoming illnesses based on mutually cooperative relationship between patients and healthcare providers built on trust and equality.
Under our philosophy of patient-centered medical care, patients are deemed to have the right to receive care respectful of human dignity.
Ebara Hospital has established the Charter of Patient Rights and Responsibilities below in its efforts to further advance patient-centered medical care and become a hospital trusted by patients.

1. Patients have equal rights to receive appropriate medical care.
2. Patients have the right to receive medical care that is respectful of their individual characteristics and values, and based on mutually cooperative relationships with medical care providers.
3. Patients have the right to receive explanations on their medical condition, clinical course, tests, and treatment in comprehensible language.
4. Patients have the right to select the medical care they wish to receive based on adequate explanation and information. Their wish to seek a second opinion shall also be respected.
5. Patients have the right to request access to their own medical records.
6. Personal information provided by patients for the purpose of receiving medical care shall be kept confidential, and patients’ personal time at the hospital shall be respected and shall not be violated to the extent possible during their hospital stay.
7. With regard to new medical treatment still under development, patients have the right to determine whether or not to undergo such treatment after being adequately informed of the objectives and risks, and to refuse such treatment at any stage without being disadvantaged in any way.
8. Patients have the right to be referred to an appropriate medical institution as necessary in order to receive ongoing medical care.
9. Patients have a responsibility to provide medical care providers with information concerning their own health that is as accurate as possible.
10. Patients have a responsibility to comply with the hospital’s rules in order to ensure that all patients can enjoy a comfortable hospital stay.